Pre-orderPre-orders are paid for at the time of order and are shipped as close as possible to the date specified on the product listing. Please keep in mind this shipping date is an estimate only and while we work our hardest to send them out on time, there are factors outside of our control that could delay things. We will definitely be in touch if there is a slight delay! If you order other in-stock items at the same time as your pre-order, all items will be shipped together when the pre-order item arrives. If you would like to receive your in stock items before your pre order items arrive please place two seperate orders.
What payment methods do you accept?We accept Visa and Master card debit and credit cards as well as American Express, Paypal and AfterPay
Yes, it is safe to use the Bump Love Maternity website as it is supported by SSL (secure socket layer). SSL provides the following security benefits:
Is it safe to pay with my credit card on the Bump Love Maternity website?
- Privacy: encrypts the connection between the browser and the web server and securely transmits information to prevent unauthorised parties from eavesdropping.
- Data integrity: prevents unauthorised parties from altering data during transmission.
- Authentication: Protects against impersonation by requiring web server proof of identity.
Will I receive a confirmation email after I place an order?Yes, you will receive an email confirmation after placing your order to confirm that we have received your order. If for some reason, you did not receive an email, please check your spam/junk folder first before emailing firstname.lastname@example.org
Will I receive a notification email once my order has been shipped?Yes, you will receive an email notifying you that your order has been shipped.
I have just placed an order when will it be shipped?All orders are processed within 24hours. Orders that contain pre-ordered items are only shipped once the pre-ordered merchandise has arrived to us. We recommend placing a separate order for available items and pre-ordered items. Orders are not shipped on the weekends or on public holidays.
I have just placed my order, can I add another item to it?Unfortunately we cannot add items to an existing order. A seperate order must be made.
I have just placed an order but I would like to cancel it?All orders are final. Please read our terms and conditions of sale prior to purchase. If you have any questions or queries please ask prior to ordering as once an order has been placed it will not be cancelled. No exceptions will be made.
What is a pre-order?
We often place items which are in high demand on pre-order. This means you pay for the item in full before it arrives in store and we reserve the item for you. As soon as our stock arrives all pre-orders are sent outwith a confirmation email sent to each customer. Please note that if you have placed an order which includes a pre-order item, the whole order will be shipped out together once the pre-order item are received.
Free standard shipping on orders within Australia over $100
- Within Australia
- Standard Post $8 Flat rate - Australia Post Parcel Service 2-6 business days
- Express Post $10 Flat Rate - Australia Post Parcel Service 1-2 business days
Can I change my shipping details on my order after it has been placed ?If you need to change your shipping details on your order, please email email@example.com immediately. We may be able to change your order unless it has already been shipped.
Can I track my order?
Yes, Australia Post will send you tracking updates via email.